Kolibri presents: Jeffrey Sussna in Iceland.
On May 16th, Kolibri will host a workshop with Jeffrey Sussna, the author of Designing Delivery: Rethinking IT in the service economy.
Digital service involves more than just delivering features quickly. Agile teams need a way to continuously align their work with their customers and with each other. They need the ability to continuously learn and adapt without sacrificing the coherency of the customer experience. In order to design for usability together with operability, they need a shared language that connects customer and employee journeys.
This workshop introduces Promise-Driven Design, a simple yet powerful technique for organizing work around customer outcomes. Promise-Driven Design unifies the principles of Agile, DevOps, and Design Thinking. Digital design teams can use it to discover:
Designing with promises lets you continuously improve your ability to understand and serve your users’ needs. It provides a common language for functional, process, and organizational design. It unifies design and operations, thus making service design and delivery continuous.
In this day-long workshop, Jeff Sussna teaches you how to create truly service-centered design and delivery organizations. Jeff uses a practical, hands-on approach that gives you concrete experience applying Promise-Driven Design to your own front-stage and back-stage design problems.
Who should attend:
This workshop is ideal for digital design teams and leaders facing challenges such as:
The workshop will be hosted at the Nordic House. The house opens at 8:30 and then attendees can register and enjoy a light breakfast. The workshop starts at 9:00 and ends at 16:00. Lunch is included in the price and coffee and drinks are available through the day.The price for the workshop is ISK 69.500